Policy version: 2026-10-29
We do not accept returns or exchanges for non-quality reasons. For a confirmed product quality fault, our usual first approach is remote diagnosis and supplying the appropriate parts for repair by the customer or a local technician. Sending back an entire machine, exchanging it or issuing a refund is not the default response to every fault.
1. Electrical product warranty and order terms
Electrical products generally carry a one-year limited warranty for covered quality defects. The accepted order should confirm the specific product coverage, the warranty start date and any agreed exception. Warranty terms for other products and consumables are confirmed for their order. No universal whole-machine replacement promise or warranty period for all tools is created by this page.
Normal wear alone, routine consumable replacement, misuse, incorrect power supply or damage caused by an unrelated modification is generally outside quality-defect coverage. We assess the reported cause against the evidence and the agreed product requirements. A genuine manufacturing defect is not dismissed simply because the item is a consumable, has been used, or no longer has its original retail packaging.
2. Start a quality or fault report
Correo electrónico [email protected] with the order or invoice reference, model, affected quantity, serial or batch identification if available, a description of the fault and when it appeared. Include relevant photos or a short video where practical. For electrical equipment, give the nameplate and actual power-supply details. Avoid sending unnecessary personal information.
Report an apparent shipping problem promptly under the Shipping Policy, and a product fault promptly after discovery within the applicable warranty or claim period. We do not impose a separate universal three-day or seven-day cut-off for all quality faults. The accepted order and mandatory law determine any applicable notice or inspection periods.
3. Remote diagnosis and replacement parts
We normally review the information remotely, ask for proportionate checks, and identify whether an appropriate part or adjustment can resolve the fault. Please wait for the agreed diagnosis or repair instructions before dismantling or altering the relevant assembly. We will identify the part, the proposed repair steps and any information needed to confirm compatibility.
Where a part is the appropriate remedy, we arrange supply under the applicable order and warranty terms. Part cost, international freight, taxes and local repair labor must be confirmed under those terms before the proposed service is carried out. This policy does not promise that every part, shipment or local labor charge is free, or that all parts are permanently in stock.
4. Repair by the customer or a local technician
A customer may perform an appropriate non-electrical replacement following the agreed instructions. Electrical, structural and other safety-critical work should be performed by a suitably qualified person with the equipment safely isolated. Stop using equipment if the reported fault creates a safety concern. We do not ask customers to repair live circuits or defeat guards or safety systems.
Repair carried out in accordance with our agreed instructions does not by itself cancel the applicable warranty. Damage caused by an unrelated unauthorized change or improper repair is assessed separately; it does not automatically eliminate a separate, valid manufacturing-defect claim.
5. When parts do not resolve the fault
If remote checks or parts cannot reasonably resolve a confirmed fault, contact us with the repair result. We will review the remaining issue and confirm another appropriate remedy, which may include further parts or technical support, an agreed repair arrangement, an approved return, replacement of the affected item or a refund where appropriate. The choice must respect the accepted order and any mandatory remedy rights. No return should be shipped without the agreed instructions.
6. Orders that are not eligible for discretionary returns
We do not accept discretionary returns or exchanges because of a change of mind, a canceled project, excess stock, a customer’s selection error or failure to confirm the required size, voltage or compatibility before ordering. Correctly supplied custom or private-label products are also not returnable for these reasons. This restriction does not remove a valid quality claim, a failure to meet an accepted specification, or rights that cannot legally be excluded.
7. Wrong items shortages and transit damage
A verified wrong item or shortage attributable to us is handled as an order-fulfillment problem. A transport-damage claim follows the Shipping Policy, the agreed risk allocation and applicable law. These issues are not reclassified as a customer’s non-quality change-of-mind request. Provide the packing list, labels, affected quantities and available evidence so we can identify the appropriate correction.
8. Approved physical returns and transport
If a physical return is approved, we will give written instructions identifying the items and quantity, return reference, designated address, packing, documents and agreed transport arrangements. Our office address is not an automatic return destination. Use the agreed route, particularly for machinery, electrical products or cross-border returns that need customs handling.
For an approved return caused by a confirmed covered quality defect or incorrect supply attributable to us, we cover the reasonable return freight agreed in advance. Replacement freight, import charges and any other costs follow the approved remedy and order terms. Do not incur unapproved express, broker or repair costs expecting automatic reimbursement. No blanket restocking percentage is imposed by this policy on a confirmed covered defect.
9. Refunds replacements and cancellations
If a refund or replacement is approved, we confirm the affected items, amount or supply scope, any necessary return or inspection, and the processing schedule in writing. Refunds normally use the original payment route where practical and lawful; bank or provider settlement time is separate. A problem affecting some units does not automatically require return of an unaffected whole batch, but the remedy must address the actual confirmed nonconformity and applicable rights.
Requests to cancel or change an order before delivery follow the Terms of Use and the accepted order. They are separate from a quality claim. Custom production or committed costs must be assessed before a cancellation is confirmed; no automatic cancellation merely because goods have not yet shipped is promised.
10. Existing orders and mandatory rights
A later update to this policy does not remove the warranty or remedy terms already accepted for an order. Although the website is aimed at business procurement, any mandatory rights that apply to a particular transaction remain in force. For quality support, start with [email protected] and your order reference; do not send a product to the office before receiving return instructions.
Questions about this policy
Shenzhen JU YAN KE JI
[email protected]
13F, Block A, Bai Rui Da Building, Vanke City, Ban Tian, Long Gang District, Shenzhen
Contact ARIK Tools
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